Frequently Asked Questions
Everything you need to know about your CLUSE experience, from shipping to style care.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is your return policy for watches and jewelry?
We offer a 30-day return window from the date of delivery. All items must be returned in their original, unworn condition with protective films intact and in the original packaging to qualify for a full refund.
Are CLUSE watches water-resistant?
Most CLUSE watches have a water resistance of 3 ATM or 5 ATM. This means they are resistant to light splashes and rain, but we recommend removing them before showering, swimming, or diving to maintain the integrity of the movement and strap.
How do I change the strap on my CLUSE watch?
Our watches feature a user-friendly click-on/off mechanism. You can easily swap your strap by sliding the small pin on the back of the strap, allowing you to customize your look in seconds without any tools.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and region-specific methods such as Klarna and iDEAL.
Do CLUSE products come with a warranty?
Yes, all CLUSE watches and jewelry come with a 2-year warranty from the date of purchase. This warranty covers manufacturing defects in the movement, case, or crystal, ensuring your piece remains a timeless staple.